Dealing with Difficult People
Strategies for Managing the Unmanageable
Objectives:
- Learn “judo communications” techniques to disarm and align
- Develop techniques for assertive intervention
- Develop skills in role playing and high-impact action methods
- Implement mediation and conflict resolution methods
- Influence change with NLP (Neuro-Linguistic Programming)
Why Carrots and Sticks Don’t Work
Employee Engagement through Pride-Based
Movement
Objectives:
- How to ignite your employee’s inter entrepreneur
- Execute pride-based motivation: autonomy, mastery and purpose
- Discover the hidden costs and addictive nature of rewards
- Identify and overcome employee problems and appropriate actions
- Strategies to get employees to participate in the “solutions”
Motivating the What’s In It for Me
Generation
Engaging the Multi-Cultural and Multi-Generational
Workforce
Objectives:
- Methods to motivate and manage four diverse generations
- Develop leadership from transitions from control and compliance to autonomy and freedom
- Five creative ways to engage employees
- Implementing the five essential elements to self-motivation
- Execute a model that overcomes the epidemic of narcissism
- Learn how to hire and keep top talent
Mastering the Art of Negotiation
How to Let Someone Else Have YOUR Way
Objectives:
- Learn to implement the five steps of the negotiation process
- Learn to reframe: Transform reluctance into commitment
- Learn to deal with psychological warfare
- Learn to get to “yes” by leveraging power, time and information
Taming the Everyday Tiger
Creating Calm From Chaos
Objectives:
- Learn to be proactive rather than reactive to conflict and crisis
- Develop skills in conflict resolution: Don’t just cope, change it
- Develop time and energy management skills
- Discuss the power of perception and perspective
- Learn coping strategies and stress management
Unstoppable Influence and The DNA of Persuasion
Objectives:
- Learn to implement the four cornerstones of empowerment
- Discuss the differences of influence, persuasion and negotiation
- Implementing outcomes by design, not by default
- Master the art and science of influence for transformational leadership
- Learn maneuvers and methods to escape the velvet prison: apathy
Workplace Bullying and Violence
Strategies to Create a Caring Culture
Objectives:
- Increase the awareness of all staff and supervisors on the destructive repercussions of bullying, aggression and violence
- Implement a self-sustaining system of transparency and enforced policies and procedures
- Identify types of anger and manage aggressive behaviors
- Learn specific action plans and strategies to resolve issues and challenging behaviors
- Develop a climate of civility and respect: See it, call it, stop it
Creativity on Demand
From the No Drift to the Idea Zone
Objectives:
- Learn the seven steps to making your team an idea generator
- Learn to overcome process paralysis
- Develop strategies to move from dissonance to resolution
- Practical creativity for problem solving and conflict resolution
- Develop a climate of civility and respect: See it, call it, stop it
Communicate Like a Pro
High impact presentation skills
Objectives:
- Polish your presentation with psychological tools and triggers
- Retrain your brain to perfect your power of presence
- Learn mental mastery to present with pizzazz and impact
- Design your “talk” with stories, metaphors, tempo, and emotions
LeaderShift: Changing the Way we Manage Change
Objectives:
- Learn a model that motivates, monitors, manages and measures change
- Learn tools to reduce resistance and improve performance
- Develop steps to create to activate a compelling vision
- Learn steps to develop followers into leaders
- Learn the method that will mobilize the efforts of others for TeamThink
Right-Brain Leadership: Creating Team Synergy
Objectives:
- Develop a greater self-awareness of how one’s behaviors affects others.
- Gain the ability to better give and receive candid feedback.
- Explore ways and means of fostering creativity, mutual respect, trust, and open communication in oneself and others.
- Develop different ways of leading and influencing others beyond the command-and-control style.
- Explore ways in which intuition can enhance innovation, creativity & productivity
Putting your Organization’s Whole Brain to Work
Objectives:
- Define and describe the Whole Brain Model based on the HBDI
- Examine how thinking preferences affect behaviors in planning, communications and work performance
- Explore how the participant’s behaviors reflect these styles
- Understand how to implement the results of the HBDI profiles
* HBDI is the Herrmann Brain Dominance Inventory
Innovate or Evaporate: Power Up Your Brain for Breakthrough Thinking
Objectives:
- Create a culture of constant creativity for optimal performance
- Unleash untapped powers of mind to create “idea generators”
- Ignite innovation: Cash in on creativity – the currency of the future
- Develop your business intuition and learn to listen to hunches
- Learn mind wandering techniques for creative problem solving.
Communicate with Impact: Is Anyone Listening?
Objectives:
- Overcome blocks and obstacles to being a good listener
- Learn to confront the performance, not the person
- Develop the art of creative questioning for interactive conversation.
- Learn listening styles that build trust, rapport and team alignment
- Implement the four keys to being an “observant” listener
- Develop a system of listening that separate content from feelings
Customer Service: A Contact Sport
Objectives:
- Implement the five S.M.A.R.T strategies for customer satisfaction
- Learn to avoid the twelve deadly sins of customer service
- Discuss “inside the box” and the importance of internal customers
- Implement the critical shift: Transform tough customers into raving fans
Communication Skills
Objectives:
- Learn strategies and style to have influence and impact
- Demonstrate NLP (Neuro-Linguistic Programming) proficiency for change
- Understand body language: The power of pitch, they truth about tone
- Practice techniques to deal with difficult people
- Master the art of inquiry and effective questioning
- Implement the STAR Method: Situation, task, action, and results
Embracing Diversity
Objectives:
- Understand diverse thinking styles: Right brain – left brain
- Create a culture of inclusion for a high-performance work team
- Retrain the brain to break down barriers and biases
- Respect: Implementing core values
- Differentiate perception, facts and reality
Training
An internationally acclaimed author, Edie’s books have been translated into numerous languages and include: Winning! How Winners Think – What Champions Do, Why Cats Don’t Bark, Sex for the Soul, and Forget Selling!
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